Privacy Policy

Your privacy matters to us at KwikCare Bridgeport Artificial Grass. This policy explains what information we collect, how we use it, and how we protect it. We keep things simple and straightforward because we respect your time and your trust.

1. Information We Collect

Contact Information

When you reach out for a quote or service, we collect your name, phone number, email address, and property address. We need this information to provide you with accurate quotes and schedule your installation.

Project Details

We gather information about your property and project needs, including measurements, photos, soil conditions, and any specific requirements you have. This helps us plan your installation properly.

Payment Information

When you pay for our services, we process your payment information securely. We do not store your full credit card details on our systems. Payment processing is handled through secure third-party services that comply with industry standards.

2. How We Use Your Information

We use the information you provide to:

• Provide quotes and schedule installations
• Communicate with you about your project
• Process payments and maintain billing records
• Follow up on completed work and address any concerns
• Send occasional updates about our services (only if you opt in)
• Improve our services based on customer feedback

We will never sell your personal information to third parties. We do not share your details with anyone outside our company except as necessary to complete your project or as required by law.

3. How We Protect Your Information

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes using secure systems for storing customer data and limiting access to only those employees who need it to serve you.

However, no system is completely secure. While we do our best to protect your information, we cannot guarantee absolute security.

4. Website and Cookies

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help our site remember your preferences and understand how you use our services.

You can disable cookies in your browser settings, but this may affect how our website functions. We do not use cookies to track you across other websites.

5. Third-Party Services

We use trusted third-party services to help run our business, including payment processors, email providers, and scheduling tools. These services have access to limited information as needed to perform their functions. We choose partners who maintain strong privacy and security standards.

6. Marketing Communications

We may occasionally send you information about our services, special offers, or helpful tips for maintaining your artificial grass. You can opt out of these messages at any time by clicking the unsubscribe link in our emails or contacting us directly.

Even if you opt out of marketing emails, we will still send you important messages related to your project or account.

7. Your Rights and Choices

You have the right to:

• Access the personal information we have about you
• Request corrections to your information
• Ask us to delete your information (subject to legal requirements)
• Opt out of marketing communications
• Ask questions about how we handle your information

To exercise any of these rights, please contact us using the information provided at the end of this policy.

8. Children's Privacy

Our services are not directed at children under 13 years old. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

9. Information Retention

We keep your information for as long as needed to provide services and fulfill legal obligations. After your project is complete, we retain basic records for warranty purposes and business operations. You can request deletion of your information at any time, subject to legal requirements.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website with the date it was last updated.